New hires go through a compulsory, intensive, six-month training program at the state-of-the-art training facility. From senior management to delivery staff, every employee participates in the training that aims to develop and enhance the MT's skills. The training structure that we adhere to is professionally designed.

An in-house training department has developed training methodologies that focus on legal compliance and process adherence. The management team plays a key part in the training process, providing active training on the floor and in the classroom. The curriculum also takes the form of a broad spectrum of training modules, multimedia courseware and collaborative tools.

The Training program includes:

1. Medical terminology
2. Operative and consultative procedures
3. Drugs covering all body systems
4. American Laws of Confidentiality and Ethics
5. American English
6. American Accent comprehension programs and exercises
7. American business language and it's usability
8. Mock Scenarios
9. Behavioral Training
10. On Job Training
11. Key board & reference skills, stress and crisis management, relaxation techniques

 

There is a 24-hours language lab; supervised by qualified professionals and a couple of them hold a Ph.D. in English. The lab has a highly interactive ambience and includes extensive role-playing, quizzing, testing and collaboration activities between employees in the U.S. and India.

Training and skill refinement is an ongoing process that results in a highly motivated, quality conscious workforce. The training cycle includes constant benchmarking against industry standards to ensure strict adherence to quality processes and legal compliance.

There is a continuous revamping of training materials and valuable feedback which helps to improve training efforts. This ensures competitive performance and a predictive level of service quality.